Have Questions?

We've Got You Covered!

Yes, we do! We are currently available for delivery to 30+ countries!

Here are the countries available:

Australia, Austria, Bangladesh, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam.

If your country is not listed, please do send us an email. We will try to check with our courier service provider and update you again!

Once your order is created, it takes 1-2 business days to process the order before the shipment.

Once your parcel is dispatched, the estimated delivery time is 6-12 working days depending on your location.

For certain countries, such as Brazil, Chile, Indonesia, Portugal, Bangladesh, Greece, Turkey, and Nepal, may take up to 21 days.

Yes, we offer free shipping for all orders over $40 worldwide.

We have a return or exchange policy within 14 days of delivery!

If your order has defects or any issues, please let us know. We provide hassle-free refunds.

You can order with confidence!

We take immense pride in delivering top-quality Capy-Era plushies, each passing through rigorous quality checks to ensure your utmost satisfaction.

However, we understand that unexpected mishaps can occur.

If your plushie arrives damaged, please reach out to our dedicated support team at hello@capyera.com and provide a photo of the damage. We'll promptly initiate an exchange process to ensure you receive a pristine and delightful plushie that warms your heart.

Your happiness is paramount to us, and we're committed to resolving any issues swiftly and smoothly. 🤗

Although the delivery may take 6-10 business days for standard delivery, the courier serive may not always be able to deliver within this timeframe.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with respective courier service.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

If you need to cancel your order for any reason, please contact our customer support team at hello@capyera.com within 24 hours of your order. We understand that circumstances may change, and we are here to assist you.

To cancel your order, simply reach out to our customer support, providing your order details and the reason for cancellation. Our team will review your request and assist you accordingly.

Please note that if your order has already been processed and shipped, it may not be possible to cancel it. Our customer support team will guide you through the necessary steps, please don’t hesitate to contact us.

We value your satisfaction and will do our best to accommodate your cancellation request within the applicable timeframe.

Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you.

To reach out with your new/updated shipping address, email us at: hello@capyera.com

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.